Customer Service Manager Jobs. Australia

Trainee Manager - Customer Service Centre » Canning Vale, WA - of our collaborative Customer Service Team - reporting to the CSC Manager. This is a FULL TIME role – requiring the flexibility to work... of a dynamic and fast-paced Selling & Customer Service Team ABOUT STRATCO Stratco is an Australian-owned innovator... • Fri, 17 May • Stratco

Customer Service Manager » Canberra Region, Australian Capital Territory - The Client Kuber Vaults is a world class safety deposit locker facility located in Castle Hill and Canberra. Kuber Vaults seek an experienced Customer Service Manager to oversee customer service management and execution in multiple stores across major cities in Australia. The Role This is for a full-time role with an annual salary at $80,000 plus superannuation and will be based in their Canberra office. Frequent travel will be required between existing two sites and to other locations which will be added as a result of expansion. Responsibilities Develop and implement customer service policies, procedures, and standards in alignment with company goals. Collaborate with other departments to ensure a seamless customer experience across all touchpoints Ensuring operational efficiency, optimizing resources and workflows to enhance customer service experiences Overseeing customer service enquiries from various channels Hiring, training, and managing new employees and provide feedback to team members Managing escalated customer enquiries and ensuring high customer satisfaction Providing direction and feedback to team members, fostering a supportive and productive environment that encourages professional growth Assisting with the recruitment of customer service staff, and ensuring candidates align with the company's values and service standards Managing, motivating, and developing staff providing customer services to maintain high levels of satisfaction and efficiency Implement quality assurance measures to maintain high standards of service delivery, including monitoring customer interactions, conducting performance evaluations, and implementing training programs Utilize data analytics tools to track key performance metrics, identify trends, and generate insights to inform decision-making and improve customer support strategies Collaborate with sales, marketing, operations, and technical teams to address customer needs, communicate product updates, and ensure a seamless customer experience across all touchpoints Gather customer feedback, analyse satisfaction levels, and proactively address concerns to drive continuous improvement and enhance customer loyalty Ensure compliance with industry regulations, company policies, and quality standards in all customer support activities Maintain accurate records of customer interactions, inquiries, resolutions, and feedback to facilitate knowledge sharing and improve future support processes Requirements Bachelor's Degree or higher in Business Administration, Marketing, Communications, or a related field Must have a minimum of 1 year experience in a similar role. Minimum of 2 years of relevant experience in customer service management. Experience in managing and leading customer service team/s, including hiring, training, and performance evaluation is preferable. Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders. Analytical mindset with the ability to leverage data insights to drive process improvements and enhance the customer experience Commitment to providing outstanding customer service and maintaining high standards of professionalism. Excellent verbal and written communication skills, with the ability to interact effectively Strong analytical and problem-solving skills, with the capability to think strategically and provide innovative solutions to complex customer service challenges. • Sat, 08 Jun • Labour Support Group

Assistant Customer Service Manager - Woolworths Lutwyche » Lutwyche, Brisbane - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business. Woolworths, a job is never just a job. It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands. Why work with us Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. We’re a team that is there for each other. By working alongside people you can learn from, you’ll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person. Whether it’s making customers smile, supporting Aussie farmers, or playing an important role in your local community, you’ll be doing a little good every day at Woolworths. When you will be needed This role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends. What makes you right for Woolies The right attitude is everything • Genuine passion for food & shopping • Customer first mentality • Love of teamwork and growing with others • Flexible and adaptable to change • Willing to work and reliable Grow with the Group As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other. We’d love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn . Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes. • Sat, 08 Jun • Woolworths

Customer Service Manager » Canberra Region, Australian Capital Territory - Take the next step in your career as Customer Service Manager. Lead, mentor, support, and assist your team to provide great service to our residents. Join our team at UniLodge Academie House on a permanent full time basis Drive an outstanding resident experience and contribute to our great culture Opportunities for professional growth and development The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, “To build inclusive communities for inspired living”. WHO YOU ARE Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands-on operational security and incident management in a residential setting will be beneficial. This role is a full time position, requiring the successful applicant to work a 38 hour work week – Monday to Friday. YOUR RESPONSIBILITIES As a Customer Service Manager, your responsibilities will include but not be limited to: Lead the front-line team in the efficient and effective operations of Reception. Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing. Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential. Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner. Ensure that accurate accounting of all resident related accounts for rental and sundries. Maintain control over the delivery of a quality accommodation product for resident requirements. Complete the check in and out process for our residents at the beginning and end of their tenancy. Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc. Our mandatory requirements include: Work rights in Australia and New Zealand National Police Check First Aid & CPR (or willing to obtain) WHY UNILODGE GROUP Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. JOIN OUR TEAM To start your journey, apply now with your resume and cover letter. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. • Sat, 08 Jun • UniLodge

Customer Service Manager » Sydney, NSW - where you accelerate your future! About the Role: As a Customer Service Manager, you are the trusted adviser to our customers... and provide quality support and services Ensure contractual obligations fulfillment with your customer including Service Level... • Fri, 07 Jun • SAP Fioneer

Assistant Customer Service Manager - Woolworths Holmview (978537) » Australia - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business. Woolworths, a job is never just a job. It's the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you're looking for a place to develop, you could be who we're looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won't have one opportunity with us, you'll have thousands. Why work with us Whether you're starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. We're a team that is there for each other. By working alongside people you can learn from, you'll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you'll gain real-world experience and grow as a person. Whether it's making customers smile, supporting Aussie farmers, or playing an important role in your local community, you'll be doing a little good every day at Woolworths. When you will be needed This role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends. What makes you right for Woolies The right attitude is everything Genuine passion for food & shopping Customer first mentality Love of teamwork and growing with others Flexible and adaptable to change Willing to work and reliable Grow with the Group As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other. We'd love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes. • Fri, 07 Jun • Woolworths

Assistant Customer Service Manager - Woolworths Lutwyche (973951) » Australia - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business. Woolworths, a job is never just a job. It's the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you're looking for a place to develop, you could be who we're looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won't have one opportunity with us, you'll have thousands. Why work with us Whether you're starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. We're a team that is there for each other. By working alongside people you can learn from, you'll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you'll gain real-world experience and grow as a person. Whether it's making customers smile, supporting Aussie farmers, or playing an important role in your local community, you'll be doing a little good every day at Woolworths. When you will be needed This role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends. What makes you right for Woolies The right attitude is everything Genuine passion for food & shopping Customer first mentality Love of teamwork and growing with others Flexible and adaptable to change Willing to work and reliable Grow with the Group As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other. We'd love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes. • Fri, 07 Jun • Woolworths

Customer Service Manager » The Rocks, Sydney - Innovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery. SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end. A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future About the Role: As a Customer Service Manager, you are the trusted adviser to our customers and ensure customer satisfaction. You are working with the customer in safeguarding and optimization of their investments into SAP Fioneer services and support. You will be diligent about ensuring quality services to satisfy customers need and resolving complex and critical situations throughout the customer lifecycle. Key Responsibilities: Primary Contact for the customer including point of escalation Understand the customer business, goals and challenges in order to guide resolution and provide quality support and services Ensure contractual obligations fulfillment with your customer including Service Level Agreements, customer satisfaction and process efficiency within service delivery Monitoring progress and availability service and support team, helping determine priorities, managing challenging customer situations Mange proactive delivery of service plan and reactive support requests Drives end-to-end customer engagement including commercial responsibilities (costs and profitability), customer expectations, customer reporting and invoicing Protect and grow engagement scope, identify cross and upsell opportunities Requirements Strong experience in support processes, compliance and project management, especially in supporting production environments Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency Strong experience in SAP Banking environment including Cloud Delivery Models would be an advantage Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences Experience planning and coordinating technology resources balanced against operational needs Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment Skills: Thought Leadership: ability to guide, inspire innovation, motivates others, shares knowledge, and drives an agreed goal based on their expertise and industry perspective Innovative Thinker: ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues Good communication and presentation skills: ability to clearly articulate topics and provide proper presentations to internal and external stakeholders Industry Knowledge: expertise knowledge in business processes, ideally in financial services Team player: ability to build strong relationship with follow team members. Benefits You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation. At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of a competitive compensation package and progression opportunities based on merit. • Fri, 07 Jun • SAP Fioneer

Customer Service Manager » Adelaide, SA - ? We have an exciting opportunity available for a Customer Service Manager to join our friendly and supportive team based at Adelaide... all facets of customer service including logistical and customs information. Improving customer service quality results... • Thu, 06 Jun • dnata

Assistant Customer Service Manager - Woolworths Wagga Wagga » Wagga Wagga, NSW - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Thu, 06 Jun • Woolworths Group

Customer Service Manager » Adelaide Airport, SA - ? We have an exciting opportunity available for a Customer Service Manager to join our friendly and supportive team based at Adelaide... all facets of customer service including logistical and customs information. Improving customer service quality results... • Thu, 06 Jun • dnata

Customer Service Manager » Adelaide Airport, West Torrens Area - Do you want a high-flying career working for the world’s largest air services provider, based in Adelaide? We have an exciting opportunity available for a Customer Service Manager to join our friendly and supportive team based at Adelaide Airport on a full-time permanent basis. More about this role: To put it simply, you will be the central point of contact for day to day operational matters between our company and the airlines, and the conduit for all communication between the operations team and clients. Think of it as an Operationally focused Account Manager for our customers In a nutshell, your main responsibilities are: Establishing and maintaining excellent working relationships with our internal and external customers. Relay information for any changes to orders from aircraft to internal departments Represent the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light. Participating in and ensure that audit and quality controls are conducted regularly. Providing expert advice to client airlines in all facets of customer service including logistical and customs information. Improving customer service quality results by obtaining feedback from our clients Establishing communication service standards and implement company productivity, quality and customer service standards. Pro-actively address performance issues by identifying areas of non-performance as well as root cause, and provide support to prevent future occurrences, including any training required to individuals. Contributing towards effective cost management through education and training especially in areas of flight make up, aircraft loading and inventory management. What do you need to be successful in securing this role? Proven knowledge and experience in a Client Management role. Food Safety and HACCAP qualifications desirable. Available to work a rotating shift roster which includes weekends and public holidays. Excellent written and verbal communication skills. Strong problem-solving skills. Ability to handle challenging situations with tact and diplomacy. Demonstrated ability to work with a diverse group of stakeholders. Sound knowledge of the airline catering industry. Available for occasional out of hours work to meet flight schedule demands. Competent in documentation and records management. Ability to obtain an ASIC pass and an airside driver’s license. As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check. What’s in it for you? Competitive salary. 5 weeks annual leave. Free onsite parking, meals, and uniforms. Career development and progression. Be part of a close knit and dedicated team that are committed to excellence. Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes. About Us: We are Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, food manufacturing, and airport lounge management, our group of diverse brands enables us to deliver extensive service capabilities. Chosen by many of the world’s top airlines, we operate 16 facilities across 10 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year. Parent company dnata – part of the Emirates Group – is one of the world’s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently. Want to know more about dnata catering and our global businesses? Visit our Australian careers website https://dnatacateringcareers.com.au/ and watch a short video here: https://www.youtube.com/watch?vXqf4mvwm3E0 Does this role sound perfect for you? If so, we want to hear from you To start the journey of joining our corporate team, click the link below and upload your resume and a cover letter that outlines your suitability for the role. http://dnatacatering.expr3ss.com/home • Thu, 06 Jun • dnata catering

Customer Service Manager » Macquarie Park, Ryde Area - : Job description As part of icare's major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers' compensation claims in New South Wales. Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales. As Customer Service Manager you will demonstrate a commitment to customer satisfaction with regards to internal and external customers in all activities Responsibilities and duties Relevant tertiary qualification in business or related discipline; or equivalent experience Proven people management experience at a senior level Financial management Experience analysing and interpreting statistical and performance-related data Strategic ability and planning and execution skills Technical knowledge/industry experience: Sound understanding of crucial agent remuneration drivers A sound understanding of each role position and function within the claims environment and the associated performance expectations and requirements of these roles Commitment to the philosophy of a case management model of practice Computer skills: Outlook, intermediate knowledge of the Microsoft Office suite Required skills, experience and qualifications Experience with coaching Complaint management and resolution outcomes Workers Compensation Insurance Policy, legislation and associated compliance issues (preferred) Expereince managing complex customer service departments About DXC DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. Your working environment Our 'people first' mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people. No matter where you are located, you'll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group. Our culture and benefits DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. WeAreDXC As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. We are an equal opportunity employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. • Thu, 06 Jun • DXC Technology

Assistant Customer Service Manager - Woolworths Lutwyche » Lutwyche, QLD - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Wed, 05 Jun • Woolworths Group

Customer Service Manager » Melbourne, VIC - ”. Be part of the Flagship Myer Melbourne leadership team as the Customer Service Manager, lead Service & Selling teams... to success by delivering superior customer service to achieve profitable sales. Be responsible for championing our Customer First... • Wed, 05 Jun • Myer

Customer Service Manager - Coles Supermarkets - Westmead » Westmead, NSW - Sydney, NSW - . With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally..., you're an important part of an Aussie icon at the heart of the nation. About the Role Reporting to the Store Manager... • Wed, 05 Jun • Coles Group

Assistant Customer Service Manager - Woolworths Holmview » Holmview, QLD - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Wed, 05 Jun • Woolworths Group

Customer Service Manager » Cannington, Canning Area - · Part Time Position · Guaranteed base earnings · Paths for career progression with a trusted national brand Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Cannington Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always to their customers. In this role you will: · Actively manage Harvey Norman customer repairs & servicing · Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date · Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service · Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting · Run weekly reports for repairs/service jobs as required by the Proprietor · Advise customers of arrival of stock and organise delivery as requested by the Proprietor · Be Health and Safety conscious What we require: · Experience in (or ability to work in) a customer focused, successful retail business · Experience working in a high volume administration role · Capacity to juggle multiple tasks with a flexible, 'can-do' attitude · Customer service champion with very strong communication and interpersonal skills · Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills · Familiarity with Australian Consumer Law (desirable) · Being full of energy, ambitious, confident and flexible · Friendly, outgoing, approachable and work well as a team member. · Ability to service customers while managing work tasks around their needs · Going above and beyond to provide exceptional customer focused problem solving. · Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services What we offer: · Generous staff discounts · Harvey Norman is a strong advocate of career progression with a wide support network for professional development · An environment where good performance is recognised and rewarded · A flexible and positive work environment If this role exhilarates your passion for a new opportunity then please submit your application for consideration. • Wed, 05 Jun • Harvey Norman

Assistant Customer Service Manager - Woolworths Holmview » Windaroo, Logan Area - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business. Woolworths, a job is never just a job. It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands. Why work with us Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. We’re a team that is there for each other. By working alongside people you can learn from, you’ll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person. Whether it’s making customers smile, supporting Aussie farmers, or playing an important role in your local community, you’ll be doing a little good every day at Woolworths. When you will be needed This role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends. What makes you right for Woolies The right attitude is everything • Genuine passion for food & shopping • Customer first mentality • Love of teamwork and growing with others • Flexible and adaptable to change • Willing to work and reliable Grow with the Group As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other. We’d love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn . Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes. • Wed, 05 Jun • Woolworths

Customer Service Manager » Brisbane, QLD - ? We have an exciting opportunity available for a Customer Service Manager to join our friendly and supportive team based at Brisbane.... Providing expert advice to client airlines in all facets of customer service including logistical and customs information... • Tue, 04 Jun • dnata

Customer Service Manager » Macquarie Park, NSW - and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Customer Service... Manager you will demonstrate a commitment to customer satisfaction with regards to internal and external customers in... • Tue, 04 Jun • DXC Technology

Customer Service Manager » Pinkenba, Brisbane - Do you want a high-flying career working for the world’s largest air services provider, based in Brisbane? We have an exciting opportunity available for a Customer Service Manager to join our friendly and supportive team based at Brisbane Airport on a full-time permanent basis. More about this role: To put it simply, you will be the central point of contact for day to day operational matters between our company and the airlines, and the conduit for all communication between the operations team and clients. In a nutshell, your main responsibilities are: Establishing and maintaining excellent working relationships with our internal and external customers. Relay information for any changes to orders from aircraft to internal departments Represent the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light. Participating in and ensure that audit and quality controls are conducted regularly. Providing expert advice to client airlines in all facets of customer service including logistical and customs information. Improving customer service quality results by obtaining feedback from our clients Establishing communication service standards and implement company productivity, quality and customer service standards. Pro-actively address performance issues by identifying areas of non-performance as well as root cause, and provide support to prevent future occurrences, including any training required to individuals. Contributing towards effective cost management through education and training especially in areas of flight make up, aircraft loading and inventory management. What do you need to be successful in securing this role? Proven knowledge and experience in a Client Management role. Food Safety and HACCAP qualifications desirable. Available to work a rotating shift roster which includes weekends and public holidays. Excellent written and verbal communication skills. Strong problem-solving skills. Ability to handle challenging situations with tact and diplomacy. Demonstrated ability to work with a diverse group of stakeholders. Sound knowledge of the airline catering industry. Available for occasional out of hours work to meet flight schedule demands. Competent in documentation and records management. Ability to obtain an ASIC pass and an airside driver’s license. As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check. What’s in it for you? Competitive salary. 5 weeks annual leave. Free onsite parking, meals, and uniforms. Career development and progression. Be part of a close knit and dedicated team that are committed to excellence. Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes. About Us: We are Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, food manufacturing, and airport lounge management, our group of diverse brands enables us to deliver extensive service capabilities. Chosen by many of the world’s top airlines, we operate 16 facilities across 10 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year. Parent company dnata – part of the Emirates Group – is one of the world’s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently. Want to know more about dnata catering and our global businesses? Visit our Australian careers website https://dnatacateringcareers.com.au/ and watch a short video here: https://www.youtube.com/watch?vXqf4mvwm3E0 Does this role sound perfect for you? If so, we want to hear from you To start the journey of joining our corporate team, click the link below and upload your resume and a cover letter that outlines your suitability for the role. http://dnatacatering.expr3ss.com/home • Tue, 04 Jun • dnata catering

Customer Service Manager in Training » Elizabeth Park, Playford Area - Are you ready to take the next step in your career? Above award rates and training provided Dynamic growing company Potential for promotion Multiple opportunities available Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful applicant will be given the opportunity to supervisor the customer service department and tailor the stores service and products offered, in order to meet the specific needs of the customers within the local area. Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Unparalleled commitment to customer service Passion and enthusiasm, with a very "hands on" approach Excellent communication skills Front end and POS knowledge would be highly desired Ability to liaise with both team members and management Strong leadership and delegation skills Ability to coach, train and performance manage team members Commitment to work health and safety standards To succeed within our organisation, applicants must be able to: Display a passion for customer service Express a positive "can do" attitude Problem solve Lead by example Motivate a team Communicate effectively with management, team members and customers • Tue, 04 Jun • Drakes Supermarkets

Customer Service Manager in Training » Torrensville, West Torrens Area - Are you ready to take the next step in your career? Above award rates and training provided Dynamic growing company Potential for promotion Multiple opportunities available Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful applicant will be given the opportunity to supervisor the customer service department and tailor the stores service and products offered, in order to meet the specific needs of the customers within the local area. Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Unparalleled commitment to customer service Passion and enthusiasm, with a very "hands on" approach Excellent communication skills Front end and POS knowledge would be highly desired Ability to liaise with both team members and management Strong leadership and delegation skills Ability to coach, train and performance manage team members Commitment to work health and safety standards To succeed within our organisation, applicants must be able to: Display a passion for customer service Express a positive "can do" attitude Problem solve Lead by example Motivate a team Communicate effectively with management, team members and customers • Tue, 04 Jun • Drakes Supermarkets

Customer Service Manager in Training » Hallett Cove, Marion Area - Are you ready to take the next step in your career? Above award rates and training provided Dynamic growing company Potential for promotion Multiple opportunities available Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful applicant will be given the opportunity to supervise the customer service department and tailor the stores service and products offered, in order to meet the specific needs of the customers within the local area. Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Unparalleled commitment to customer service Passion and enthusiasm, with a very "hands on" approach Excellent communication skills Front end and POS knowledge would be highly desired Ability to liaise with both team members and management Strong leadership and delegation skills Ability to coach, train and performance manage team members Commitment to work health and safety standards To succeed within our organisation, applicants must be able to: Display a passion for customer service Express a positive "can do" attitude Problem solve Lead by example Motivate a team Communicate effectively with management, team members and customers • Tue, 04 Jun • Drakes Supermarkets

Customer Service Manager » Pinkenba, QLD - ? We have an exciting opportunity available for a Customer Service Manager to join our friendly and supportive team based at Brisbane.... Providing expert advice to client airlines in all facets of customer service including logistical and customs information... • Tue, 04 Jun • dnata

Customer Service Manager » The Rocks, Sydney - At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world. The purpose of the Customer Care Manager role is to lead a highly effective support team, who will provide help and support for Xe's global customer base through the end-to-end process with Xe, from registration, through money transfer transaction, and beyond. This team will also provide support for small businesses, who also sit in our Consumer sector. The Customer Care Manager will drive the performance of the support team, to achieve activity levels and key support metrics, optimizing overall support team performance. This role will actively drive adherence to standard global processes across the team, identifying any areas of weakness and suggesting changes that will ensure continuous improvement to the overall support experience. Our principles AMBITION - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community What you'll do Drive the Customer Care Team to deliver a high impact support experience for consumers and businesses, during their end-to-end engagement with Xe, meeting key performance targets and service levels. Strategic Output: Encourage a 'one global team' culture as we evolve our 'follow the sun' support model and provide additional support bandwidth to other regions during peak times. Thrive on excellence: Drive excellence as the team responds to inbound queries from Xe's global customer base. Complaints Management: Manage escalated cases and formal complaints, lead changes in Xe's processes to reduce the number of formal complaints. Relationship Builder: Build strong relationships with internal stakeholders and drive the team to build strong customer relationships with Xe, where consumers view Xe as their 'go-to' transaction provider. Problem Solver: Identify any issues in the end-to-end process, and highlight areas for improvement, working collaboratively with key teams. Work closely with global peers to share best practice. Mentorship: Responsible for empowering and coaching the customer care team to optimize the overall team performance. Actively coach team members to improve performance using quality assurance processes. Revenue targets & milestones Achieve revenue targets as the customer care team is empowered to execute simple, low value money transfers directly for customers. Enforce adherence to standard global processes, actively monitoring performance and suggesting continuous improvements to tools and processes. Continuous product Improvement: Contribute feedback on our digital tools and insights on how to optimize digital self-serve for our consumers, thus reducing support call volumes. Sharing of best practice: Build a learning culture, where teams share important knowledge and best practice. Success for this role is reflected in the success of the overall team and is measured via a range of quantitative measures including call volumes, talk time, first call resolution achievement. Delivering an excellent customer experience is key. Success is measured via team performance as part of our Quality Assurance framework, which seeks to ensure excellence at every interaction, and overall customer satisfaction. • Tue, 04 Jun • XE.com Inc.

Assistant Customer Service Manager (Part-time) - Woolworths Unanderra » Unanderra, NSW - Assistant Customer Service Manager (Part-time 30 hours) To assist the Customer Service Manager to lead, coach... and support the Customer Service team to provide excellent customer service through a team that advocates for the business... • Mon, 03 Jun • Woolworths Group

Customer Service Manager » Melbourne CBD, Melbourne - Job no: 941881 Work type: Permanent / Full time Location: Joondalup From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home". Be part of the Myer Joondalup leadership team as the Customer Service Manager, lead Service & Selling teams to deliver superior customer service and achieve profitable sales. Be responsible for championing our Customer First Plan, managing day-to-day operations and driving sales. Reporting to the Assistant Store Manager and supported by the leadership team, you will manage, lead and mentor teams while running both the Menswear and Childrenswear businesses. Join the leadership team at Myer Joondalup Drive sales and lead team performance in our Menswear & Childrenswear businesses Opportunities for succession planning and further development About The Role: Manage the daily activities of your team and business to drive financial performance Optimise the productivity of the team by leveraging workforce management Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition Maximise the team's service and selling activities by effective management and delegation to minimise operational activities Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating About You: Proven retail business acumen with previous experience as a retail manager, area manager or similar People leadership skills with a 'hands-on' approach are essential Demonstrated ability to lead a team to achieve sales and meet KPI's Experience in performance management will be highly regarded Superior customer service and selling skills Strong retail, financial and business acumen Excellent time management skills with the ability to work independently on prioritising and meeting deadlines Benefits to you: Become a leader within one of Australia's most-loved department stores Career development and progression opportunities A great range of discounts and Myer Team Member exclusive offers Access to volunteer, parental and lifestyle leave Service Recognition, Inspirational People Awards, and more Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade. Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be. Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands. Welcome Home Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration. Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve. Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable. Applications close: 05 Jun 2024 W. Australia Standard Time Back to search results Apply now Send me jobs like these We will email you new jobs that match this search. • Sun, 02 Jun • Myer

Customer Service Manager - Coles Supermarkets - Shepparton » Congupna, Outer Shepparton - From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community. About you and your skills Previous experience working in a fast-paced customer facing environment Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers To drive a one team culture which puts our team members health, safety and wellbeing first To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience Take your next step into something bigger, apply now With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements. We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email inclusionrecruitmentcoles.com.au Job ID: 123791 Employment Type: Full time • Sun, 02 Jun • Coles LTD

Customer Service Manager » Rothwell, Redcliffe Area - · Part Time Position 6 month contract with the possibility of extension. · Guaranteed base earnings · Paths for career progression with a trusted national brand Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Rothwell Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always to their customers. In this role you will: · Actively manage Harvey Norman customer repairs & servicing · Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date · Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service · Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting · Run weekly reports for repairs/service jobs as required by the Proprietor · Advise customers of arrival of stock and organise delivery as requested by the Proprietor · Be Health and Safety conscious What we require: · Experience in (or ability to work in) a customer focused, successful retail business · Experience working in a high volume administration role · Capacity to juggle multiple tasks with a flexible, 'can-do' attitude · Customer service champion with very strong communication and interpersonal skills · Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills · Familiarity with Australian Consumer Law (desirable) · Being full of energy, ambitious, confident and flexible · Friendly, outgoing, approachable and work well as a team member. · Ability to service customers while managing work tasks around their needs · Going above and beyond to provide exceptional customer focused problem solving. · Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services What we offer: · Generous staff discounts · Harvey Norman is a strong advocate of career progression with a wide support network for professional development · An environment where good performance is recognised and rewarded · A flexible and positive work environment If this role exhilarates your passion for a new opportunity then please submit your application for consideration. • Sat, 01 Jun • Harvey Norman

Customer Service Manager - Remote Communities » Manoora, Cairns - Job details Position status Fixed Term Temporary Position type Flexible full-time Occupational group Customer Service/Call centre Classification AO5 Workplace Location Cairns region Job ad reference QLD/567989/24 Closing date 11-Jun-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration 6 months with possible extension Contact person Chantal Andersen Contact details MB: 0439 453 462 Access the National Relay Service You will manage and lead a functional team delivering housing services such as intake and assessment, tenancy management advice and services directly to customers in person over the front counter, through home visit, by telephone, correspondence, in the field and through outreach services in remote communities as required. What you will be doing Take the lead in managing yourself and your team delivering front line services, including work and travel planning to ensure regular community visits. Take responsibility for applying financial and human resources delegations, and workflow management within a team to ensure appropriate and efficient service delivery, and monitoring, analysing, and reporting on key performance indicators. Work within a legislative and policy framework, using multiple administrative systems to achieve service delivery outcomes. Develop and maintain professional and productive relationships with stakeholders to facilitate improved customer outcomes and processes. Communicate effectively and sensitively with people from different cultural backgrounds, particularly First Nations peoples, having an awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander communities to facilitate improved service delivery and customer outcomes. What we are looking for Actively work to understand customers and stakeholders, encouraging a strong customer-focus and trauma-informed and person-centred understanding of customer perspectives. Demonstrated understanding of historical and contemporary issues impacting First Nations peoples and an understanding of cultural and community protocols. Promote and adopt a positive and balanced approach to managing conflicting demands and support resilience and adaptability within the team. Apply business management skills in corporate governance such as financial and human resources and risk management. Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards. Mandatory requirements Possession of a current Driver's License Fieldwork is a regular requirement of this role. Conditions in the field can be changeable requiring varying degrees of situational awareness, vigilance and management of risk. Applications to remain current for 12 months. Job Ad Reference: QLD/567989/24 Closing Date: Tuesday, 11 June 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure you download all attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. DHLGPW applicant-guide (Word, 1.00MB) 567989 24 - Role Description (Word, 1.01MB) • Sat, 01 Jun • Queensland Government

Assistant Customer Service Manager - Woolworths Arkaba (970724) » Australia - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business. Woolworths, a job is never just a job. It's the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you're looking for a place to develop, you could be who we're looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won't have one opportunity with us, you'll have thousands. Why work with us Whether you're starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. We're a team that is there for each other. By working alongside people you can learn from, you'll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you'll gain real-world experience and grow as a person. Whether it's making customers smile, supporting Aussie farmers, or playing an important role in your local community, you'll be doing a little good every day at Woolworths. When you will be needed This role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends. What makes you right for Woolies The right attitude is everything Genuine passion for food & shopping Customer first mentality Love of teamwork and growing with others Flexible and adaptable to change Willing to work and reliable Grow with the Group As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other. We'd love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes. • Sat, 01 Jun • Woolworths

Customer Service Manager, Hornsby & Castle Hill » Hornsby, Hornsby Area - Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share. As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships. This role is an excellent opportunity for you to make a difference and advance your career as a Customer Service Manager supporting our Hornsby & Castle Hill branches. Your main responsibilities will include: Ensure set team targets are met. Handling customer complaints in a prompt, service oriented and efficient manner. Coordinating customer service and branch administrative operations. Identifying cost savings opportunities and maintaining a strict cost discipline. Assisting in coordinating weekly team meetings, as well as coaching and mentoring sessions for staff. Ensuring relevant messages are promoted and communicated effectively to staff. Requirements To be successful in this role, you will need: Minimum Higher School Certificate or equivalent certification/education. A minimum of 2 years customer service experience within a Financial Services environment. Superior customer service skills, including the ability to handle customer complaints and complex issues. Strong communication skills and relationship building skills. An ability to manage multiple issues with competing deadlines with flexibility and adaptability. Well-developed problem solving ability and a high level attention to detail. Exposure to leading, coaching and managing a team (highly regarded) Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations. We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged. Learn more about careers at HSBC Australia - https://www.hsbc.com/careers/where-we-hire/australia Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels URL to embed video in Seek: https://www.youtube.com/watch?v18eZVRpTQBk Apply • Sat, 01 Jun • HSBC

Customer Service Manager - South Melbourne » South Melbourne, Port Phillip - Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships. Wealth and Personal Banking (WPB) ambition is to become Australia’s 1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in long term growth including expanding our Branch network and digital capability to deliver a premium service to our high net worth customers This role is an excellent opportunity for you to make a difference and advance your career as a Customer Service Manager supporting our South Melbourne Branch. Your main responsibilities will include: Lead, develop and manage the front line team to achieve business objectives. Handling customer complaints in a prompt, service oriented and efficient manner. Coordinating customer service and branch administrative operations. Identifying cost savings opportunities and maintaining a strict cost discipline. Assisting in coordinating weekly team meetings, as well as coaching and mentoring sessions for staff. Ensuring relevant messages are promoted and communicated effectively to staff. Requirements To be successful in this role, you will need: Minimum Higher School Certificate or equivalent certification/education, with relevant experience in customer service within a Financial Services environment. Superior customer service skills, including the ability to handle customer complaints and complex issues. Strong communication skills and relationship building skills. An ability to manage multiple issues with competing deadlines with flexibility and adaptability. Well-developed problem solving ability and a high level attention to detail. Exposure to leading, coaching and managing a team (highly regarded) Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations. We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged. Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels • Sat, 01 Jun • HSBC

Customer Service Manager - Coles Supermarkets - Shepparton » Shepparton, VIC - . With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally..., you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager... • Fri, 31 May • Coles Group

Customer Service Manager - South Melbourne » South Melbourne, VIC - and advance your career as a Customer Service Manager supporting our South Melbourne Branch. Your main responsibilities... a prompt, service oriented and efficient manner. Coordinating customer service and branch administrative operations... • Fri, 31 May • HSBC

Customer Service Manager » Hallam, VIC - Job Title: Customer Service Manager Location: Hallam, VIC Job Type: Full-Time About Us: We are a well-established... an experienced and dynamic Customer Service Manager to lead and inspire our customer service team. The ideal candidate... • Fri, 31 May • Randstad

Customer Service Manager » Sydney, NSW - establish the third largest money transfer business in the world. The purpose of the Customer Care Manager role is to lead... businesses, who also sit in our Consumer sector. The Customer Care Manager will drive the performance of the support team... • Fri, 31 May • XE

Customer Service Manager - Coles Supermarkets - Birtinya » Australia - From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community. About you and your skills Previous experience working in a fast-paced customer facing environment Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers To drive a one team culture which puts our team members health, safety and wellbeing first To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience Take your next step into something bigger, apply now With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements. We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email inclusionrecruitmentcoles.com.au Job ID: 123516 Employment Type: Full time • Fri, 31 May • Coles LTD

Cafe Manager » Riverton, WA - the team, making exceptional standard coffee, directing and training staff, providing a superior level of customer service... Ability to deliver high level of customer service and support junior employees in prioritising customers Ability to confidently manage... • Fri, 31 May • Lo Quay River Cafe • $60000 - 70000 per year

Customer Service Manager » Joondalup, WA - ”. Be part of the Myer Joondalup leadership team as the Customer Service Manager, lead Service & Selling teams to deliver... superior customer service and achieve profitable sales. Be responsible for championing our Customer First Plan, managing day... • Fri, 31 May • Myer

Customer Service Manager / Duty Manager - Harbord Diggers » Harbord, NSW - and motivated Customer Service Manager / Duty Manager to join and lead our lively close-knit team on a permanent full-time basis... at Harbord Diggers Club, located in Freshwater, NSW! As a Customer Service Manager, you will oversee all day-to-day operations... • Fri, 31 May • Mounties Group

Customer Service Manager » Sydney, Sydney Region - At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world. The purpose of the Customer Care Manager role is to lead a highly effective support team, who will provide help and support for Xe’s global customer base through the end-to-end process with Xe, from registration, through money transfer transaction, and beyond. This team will also provide support for small businesses, who also sit in our Consumer sector. The Customer Care Manager will drive the performance of the support team, to achieve activity levels and key support metrics, optimizing overall support team performance. This role will actively drive adherence to standard global processes across the team, identifying any areas of weakness and suggesting changes that will ensure continuous improvement to the overall support experience. Our principles AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community What you’ll do Drive the Customer Care Team to deliver a high impact support experience for consumers and businesses, during their end-to-end engagement with Xe, meeting key performance targets and service levels. Strategic Output: Encourage a ‘one global team’ culture as we evolve our ‘follow the sun’ support model and provide additional support bandwidth to other regions during peak times. Thrive on excellence: Drive excellence as the team responds to inbound queries from Xe’s global customer base. Complaints Management: Manage escalated cases and formal complaints, lead changes in Xe’s processes to reduce the number of formal complaints. Relationship Builder: Build strong relationships with internal stakeholders and drive the team to build strong customer relationships with Xe, where consumers view Xe as their ‘go-to’ transaction provider. Problem Solver: Identify any issues in the end-to-end process, and highlight areas for improvement, working collaboratively with key teams. Work closely with global peers to share best practice. Mentorship: Responsible for empowering and coaching the customer care team to optimize the overall team performance. Actively coach team members to improve performance using quality assurance processes. Revenue targets & milestones Achieve revenue targets as the customer care team is empowered to execute simple, low value money transfers directly for customers. Enforce adherence to standard global processes , actively monitoring performance and suggesting continuous improvements to tools and processes. Continuous product Improvement : Contribute feedback on our digital tools and insights on how to optimize digital self-serve for our consumers, thus reducing support call volumes. Sharing of best practice: Build a learning culture, where teams share important knowledge and best practice. Success for this role is reflected in the success of the overall team and is measured via a range of quantitative measures including call volumes, talk time, first call resolution achievement. Delivering an excellent custome r experience is key. Success is measured via team performance as part of our Quality Assurance framework, which seeks to ensure excellence at every interaction, and overall customer satisfaction. Requirements Who you are: Leading teams: 3- 5 years’ experience managing teams to deliver an excellent customer experience. Strong customer focus. Targets driven: Experience in managing and motivating a team to deliver against targets and metrics. Excellent communication: spoken and written. Coaching skills: investing in team members to perform at the highest level. Improvements and efficiencies: Ability to adhere to process, and based on results propose continuous improvements. Agile environment: Comfortable working in a fast paced, target driven environment. Metrics and Data: Data driven and analytical, with an ability to review/analyze performance metrics, and coach team members in order to optimize performance and achieve targets. Ability to build deep domain knowledge of Xe’s business and customer proposition. Ability to work in a global team , sharing best practice and working collaboratively to raise the bar across the organization Benefits Competitive market-based salary Annual Discretionary Bonus Superannuation Healthcare 20 days annual leave increasing with each year of service (capped at 25 days Paid day off for your Birthday Discounted Euronet Employee Share Purchase Plan (ESPP) Plumm Mental Health and Wellbeing Volunteering day for a charity of your choice We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on recruitmentxe.com • Thu, 30 May • Xe

Customer Banking Manager - Service Centre - Murtoa » Murtoa, VIC - As Customer Banking Manager you'll be passionate about leading your team to deliver exceptional service to our diverse... role. You'll be the benchmark for your team, always acting with integrity and placing the customer at the heart... • Thu, 30 May • Commonwealth Bank of Australia

Assistant Customer Service Manager - Woolworths Charlestown Square » New South Wales - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Thu, 30 May • Woolworths Group

Customer Service Manager / Duty Manager - Harbord Diggers » Freshwater, QLD - and motivated Customer Service Manager / Duty Manager to join and lead our lively close-knit team on a permanent full-time basis... at Harbord Diggers Club, located in Freshwater, NSW! As a Customer Service Manager, you will oversee all day-to-day operations... • Thu, 30 May • Harbord Diggers

Customer Service Manager / Duty Manager - Harbord Diggers » Freshwater, Manly Area - About Us Harbord Diggers Club is part of the Mounties Group, Australia’s 1 registered Club group. We employ over 900 people across ten superb venues spanning across NSW in South-West Sydney, Northern Beaches, and the Central Coast. We are more than just a Club We are a people first, profit-for-purpose group that exists with the sole purpose of improving the lives of our members and the communities in which our venues operate. About the Role We are currently searching for an experienced and motivated Customer Service Manager / Duty Manager to join and lead our lively close-knit team on a permanent full-time basis at Harbord Diggers Club , located in Freshwater, NSW As a Customer Service Manager, you will oversee all day-to-day operations throughout the venue overseeing Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen to ensure memorable moments are created with all visitors by effectively supervising, training and providing on-going development opportunities to the team. More specifically, your duties will include but are not limited to: Venue management including guest experience, appearance, security, professional leadership Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards Talent management and succession planning Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations Coordination of rosters ensuring operational needs are met Ensure continuous improvement of our service delivery Attend and manage customer complaints and issues Organisation of workflow Supervision of employees including training and development as well as oversee and manage the employee performance life cycle Completion of accurate Risk Manager reporting About You To be successful for this role, you should have the following: Previous experience leading daily operations within a similar role in the Hospitality Industry Current certification in Responsible Conduct of Gaming (RCG), Responsible Service of Alcohol (RSA), First Aid & Advanced Resuscitation – or willing to obtain Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance Strong leadership skills that encourage a supportive work environment Passion for delivering exceptional guest experiences Exceptional people management, relationship building, and verbal & written communication skills Computer literacy Great conflict resolution abilities Availability to work a flexible roster, including days, nights and weekends Our Benefits Supportive and inclusive team and culture Free onsite parking Ongoing learning and development opportunities Uniforms provided Discounted gym membership Your Career - Make it Memorable Make it at Mounties Apply Today and don’t miss out on this rare opportunity. • Thu, 30 May • Harbord Diggers

Customer Service Manager, Hornsby & Castle Hill » Hornsby, NSW - for you to make a difference and advance your career as a Customer Service Manager supporting our Hornsby & Castle Hill branches.... Your main responsibilities will include: Ensure set team targets are met. Handling customer complaints in a prompt, service oriented... • Wed, 29 May • HSBC

Customer Service Manager » Melbourne, VIC - how ... Click here to view more detail / apply for Customer Service Manager... • Wed, 29 May • Atlam Group

Customer Service Manager - Remote Communities » Cairns Region, Queensland - You will manage and lead a functional team delivering housing services such as intake and assessment, tenancy management advice and services directly to customers in person over the front counter, through home visit, by telephone, correspondence, in the field and through outreach services in remote communities as required. What you will be doing- Take the lead in managing yourself and your team delivering front line services, including work and travel planning to ensure regular community visits.- Take responsibility for applying financial and human resources delegations, and workflow management within a team to ensure appropriate and efficient service delivery, and monitoring, analysing, and reporting on key performance indicators.- Work within a legislative and policy framework, using multiple administrative systems to achieve service delivery outcomes.- Develop and maintain professional and productive relationships with stakeholders to facilitate improved customer outcomes and processes.- Communicate effectively and sensitively with people from different cultural backgrounds, particularly First Nations peoples, having an awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander communities to facilitate improved service delivery and customer outcomes. What we are looking for- Actively work to understand customers and stakeholders, encouraging a strong customer-focus and trauma-informed and person-centred understanding of customer perspectives.- Demonstrated understanding of historical and contemporary issues impacting First Nations peoples and an understanding of cultural and community protocols.- Promote and adopt a positive and balanced approach to managing conflicting demands and support resilience and adaptability within the team.- Apply business management skills in corporate governance such as financial and human resources and risk management.- Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards. Mandatory requirements- Possession of a current Driver's License- Fieldwork is a regular requirement of this role. Conditions in the field can be changeable requiring varying degrees of situational awareness, vigilance and management of risk. Applications to remain current for 12 months. Job Ad Reference: QLD/567989/24 Closing Date: Tuesday, 11 June 2024 • Wed, 29 May • Queensland Government

Assistant Customer Service Manager - Woolworths Arkaba » Frewville, Burnside Area - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business. Woolworths, a job is never just a job. It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands. Why work with us Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. We’re a team that is there for each other. By working alongside people you can learn from, you’ll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person. Whether it’s making customers smile, supporting Aussie farmers, or playing an important role in your local community, you’ll be doing a little good every day at Woolworths. When you will be needed This role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends. What makes you right for Woolies The right attitude is everything • Genuine passion for food & shopping • Customer first mentality • Love of teamwork and growing with others • Flexible and adaptable to change • Willing to work and reliable Grow with the Group As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other. We’d love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn . Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes. • Wed, 29 May • Woolworths

Restaurant Manager » Geraldton, WA - with health regulations and are clean and functional. Manage customer service and satisfaction and obtaining feedback. Taking.... Manage the roster of staff. Training staff to meet high customer service standard. Such other duties as are incidental... • Wed, 29 May • Jade House Chinese Restaurant • $60000 - 80000 per year

Cafe Manager » West Perth, WA - to meet high customer service standard. Such other duties as are incidental to the work of a Cafe Manager... and are clean and functional. Manage customer service and satisfaction and obtaining feedback. Taking action on customers&rsquo... • Wed, 29 May • Gather On Hay • $60000 - 80000 per year

Customer Service Manager rebel Sunshine Home » Maroochydore, QLD - Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Wed, 29 May • rebel

Customer Service Manager rebel Sunshine Home » Maroochydore, Maroochydore Area - Assistant Store Manager rebel Sport is calling We are a passionate team looking for a strong leader to work with the management team to continue to drive our success. Our Assistant Store Managers are known internally as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales. They have impeccable attention to detail and are motivated to ensure operational and service standards are consistently achieved. About you You are an experienced retail people leader who is confident setting goals and targets with your team and managing their success on a regular basis You have a strong understanding of visual merchandising of fashion/apparel and can work with the team to ensure the store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team to deliver the same You have the ability to resolve complaints and queries in a professional manner You are focused on zero harm and understand the safety of our customers and team is top priority The Benefits Salary Super great bonus potential Rotating roster - every second weekend off Generous Parental Leave Policy, supporting both primary and secondary carers Great benefits via the “Perks Program” - corporate rates on travel, accommodation, health and fitness, financial services, insurances and entertainment Long-term career opportunities across Super Retail Group Apply today to join Australia's biggest sporting team Closing date subject to change Video • Tue, 28 May • Rebel

Customer Service Manager » The Rocks, Sydney - Job no: 941874 Work type: Permanent / Full time Location: Sydney City From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home". Be part of the Myer Sydney City leadership team as the Customer Service Manager, lead teams across multiple departments, including Beauty to success by delivering superior customer service to make profitable sales. Be responsible for championing our Customer First Plan, managing day-to-day operations and driving sales. Reporting to the Assistant Store Manager and supported by the leadership team, you will manage, lead and mentor teams and liaise with Beauty Houses. Join the leadership team at Flagship Myer Sydney City Drive sales and lead team performance across Beauty & Cosmetics Opportunities for succession planning and further development About The Role: Manage the daily activities of your team and business to drive financial performance Optimise the productivity of the team by leveraging workforce management Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition Maximise the team's service and selling activities by effective management and delegation to minimise operational activities Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating About You: Previous experience as a retail manager, area manager or similar Beauty/Cosmetic experience highly regarded but not essential People leadership skills with a 'hands-on' approach Demonstrated ability to lead a team to achieve sales and meet KPI's Experience in performance management will be highly regarded Superior customer service and selling skills Strong retail, financial and business acumen Excellent time management skills with the ability to work independently on prioritising and meeting deadlines Benefits to you: Become a leader within one of Australia's most-loved department stores Career development and progression opportunities A great range of discounts and Myer Team Member exclusive offers Access to volunteer, parental and lifestyle leave Service Recognition, Inspirational People Awards, and more Our management teams work across fortnightly rotating rosters to include key store trading hours, weekends and extended/peak trade. Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be. Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands. Welcome Home Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration. Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve. Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable. Applications close: 05 Jun 2024 AUS Eastern Standard Time Back to search results Apply now Send me jobs like these We will email you new jobs that match this search. • Tue, 28 May • Myer

Customer Service Manager - Coles Supermarkets - Birtinya » Birtinya, QLD - Sunshine Coast, QLD - . With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally..., you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager... • Mon, 27 May • Coles Group

Customer Service Manager - Coles Supermarkets - Ipswich » West Ipswich, Ipswich - From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community. About you and your skills Previous experience working in a fast-paced customer facing environment Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers To drive a one team culture which puts our team members health, safety and wellbeing first To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience Take your next step into something bigger, apply now With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements. We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email inclusionrecruitmentcoles.com.au Job ID: 123267 Employment Type: Full time • Sun, 26 May • Coles LTD

Customer Service Manager » Perth, WA - Rivervale, WA - a highly motivated Customer Service Manager to lead our dedicated team and drive our commitment to outstanding customer... your career as our Customer Service Manager! Responsibilities: - Reviewing and resolving customer escalations - Developing... • Sat, 25 May • ONE derland Consulting

Customer Service Manager rebel Rosny » Bellerive, Clarence Area - Assistant Store Manager rebel (Customer Service Manager) Sport is calling We are a passionate team looking for a strong leader to work with the management team to continue to drive our success. Our Assistant Store Managers are known internally as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales. They have impeccable attention to detail and are motivated to ensure operational and service standards are consistently achieved. About you You are an experienced retail people leader who is confident setting goals and targets with your team and managing their success on a regular basis You have a strong understanding of visual merchandising of fashion/apparel and can work with the team to ensure the store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team to deliver the same You have the ability to resolve complaints and queries in a professional manner You are focused on zero harm and understand the safety of our customers and team is top priority The Benefits Salary Super great bonus potential Rotating roster - every second weekend off Generous Parental Leave Policy, supporting both primary and secondary carers Great benefits via the “Perks Program” - corporate rates on travel, accommodation, health and fitness, financial services, insurances and entertainment Long-term career opportunities across Super Retail Group Apply today to join Australia's biggest sporting team Closing date subject to change Video • Sat, 25 May • Rebel

Customer Service Manager » Melbourne, Melbourne Region - VET ADVISORY GROUP PTY LTD The Customer Service Manager is responsible for fostering a productive and motivating work environment and addressing customer or client issues/disputes. Key duties include: Developing and reviewing policies, programs, and procedures related to customer relations and services Ensuring operational efficiency within the business Providing direction and feedback to team members and assisting with recruitment Managing, motivating, and developing staff providing customer services Planning and implementing after-sales services to follow up on customer satisfaction, ensuring the performance of purchased goods, and improving services Liaising with other organizational units, stakeholders, and customers to identify and respond to customer expectations Delivering comprehensive service to potential students, migrants, colleges, universities, and subagents Delegating specific customer inquiries to relevant teams Managing a high volume of incoming calls and emails Maintaining records of customer interactions and actions taken Communicating with internal teams about sales targets Generating sales leads and building sustainable relationships as needed Reporting on results Customer Service Manager Job Qualifications and Requirements: Bachelor's degree Excellent verbal and written communication skills Ability to remain calm under pressure Thorough knowledge of the company's products or services Strong efficiency and organizational skills Proficient administrative skills Computer literacy for typing reports, results, and customer interaction details About Company VET Resources specializes in providing high-quality RTO training resources, VET training materials, and VET learning materials, including learning and assessment kits, learner resources, assessment tools, session plans, class activity books, LLN kits, and RPL kits, all at an affordable cost. Disclaimer: This job is posted through WorkinAUS platform. Salary: $70000-90000 Job Publish: 24-05-2024 Job Expire: 23-06-2024 • Sat, 25 May • VET ADVISORY GROUP PTY LTD

Customer Service Manager rebel Rosny » Rosny Park, TAS - Assistant Store Manager rebel (Customer Service Manager) Sport is calling! We are a passionate team... as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... • Sat, 25 May • rebel

Customer Service Manager » Sydney, NSW - ”. Be part of the Myer Sydney City leadership team as the Customer Service Manager, lead teams across multiple departments..., including Beauty to success by delivering superior customer service to make profitable sales. Be responsible for championing... • Fri, 24 May • Myer

Customer Service Manager rebel Liverpool » Liverpool, NSW - as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Thu, 23 May • rebel

Customer Service Manager - Coles Supermarkets - Ipswich » Ipswich, QLD - . With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally..., you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager... • Thu, 23 May • Coles Group

Customer Service Manager - Grafton / Coffs Harbour » Coffs Harbour, NSW - Elgas LIMITED Customer Service Manager - Grafton / Coffs Harbour Coffs Harbour (NSW), Australia | req16532... in a customer service environment Strong negotiation skills with proven performance to cost budgets Previous experience... • Thu, 23 May • Linde

Customer Service Manager » Shepparton, VIC - Goulburn, NSW - Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager... have a minimum of 2 years' experience as a Customer Service Manager - A Certificate in Management or relevant is desirable... • Wed, 22 May • Recruitment Innovations

Customer Service Assistant Manager FT » Biloela, QLD - , to join and assist leading the store's Customer Service department. Reporting directly to the Customer Service Manager... has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value... • Tue, 21 May • Drakes Supermarkets

Customer Service & Logistics Manager » Sydney, NSW - , enthusiastic Customer Service and Logistics Manager. In this role, you will ensure a premium Customer Experience by successfully managing... agent What you should bring: relevant experience in the Customer Service and Logistics field Experience in project... • Tue, 21 May • Technogym

Customer Service Assistant Manager FT » Biloela, QLD - , to join and assist leading the store's Customer Service department. Reporting directly to the Customer Service Manager... has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value... • Tue, 21 May • Drakes Supermarkets

Restaurant Manager » Bunbury, WA - customer service standard. Such other duties as are incidental to the work of a Restaurant Manager. Qualification The... and functional. Manage customer service and satisfaction and obtaining feedback. Taking action on customers’ feedback... • Tue, 21 May • Ever-Luck Investments • $60000 - 80000 per year

Customer Service Manager - Woolworths Marden (978253) » Australia - Customer Service Manager As a thought leader in service excellence, you will advocate for customer experience. Your quick thinking, ability to pivot, responsiveness and solutions-focused approach will see you thrive as a Customer Service Manager at Woolworths - where our customers come first. Your prowess in service delivery, and ability to engage, lead and develop your team will ensure we go the extra mile and strive to exceed customer expectations. Woolworths, a job is never just a job. It's the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you're looking for a place to develop, you could be who we're looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won't have one opportunity with us, you'll have thousands. About the Role Responsibilities: Leading teams to put team and customers first through the day-to-day management of a supermarket front end Promote an environment that excels in customer service and reduced wait times Coaching teams to deliver great shopping experiences through superb store standards in Food Safety, Safety and Merchandising Standards Delivering key performance metrics and targets across the Customer Service Team Review and plan for sales and seasonal events to maximise opportunity and meet customer expectations Leading Store Sustainability commitments What makes you right for Woolies About you… Ability to listen and learn and show genuine care for both team and customers Believes in always doing the right thing Works collaboratively end to end as one team Ability to work in a fast-paced & complex environment Drive to coach and develop large teams to deliver great results Ability to create a vision, coach, motivate and inspire a team to stretch their capabilities, unlock potential and build commitment to achieving the vision Ability to lead change effectively Community orientated When you will be needed This full-time salaried role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends. Why work with us Whether you're starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. Working with a diverse range of people in an industry facing rapid change, you'll gain real-world experience and grow as a person. Whether it's making customers smile, supporting Aussie farmers, or playing an important role in your local community, you'll be doing a little good every day at Woolworths. Grow with the Group As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other. We'd love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes. • Mon, 20 May • Woolworths

Customer Service Manager - Woolworths Marden » Felixstow, Norwood Area - Customer Service Manager As a thought leader in service excellence, you will advocate for customer experience. Your quick thinking, ability to pivot, responsiveness and solutions-focused approach will see you thrive as a Customer Service Manager at Woolworths - where our customers come first. Your prowess in service delivery, and ability to engage, lead and develop your team will ensure we go the extra mile and strive to exceed customer expectations. Woolworths, a job is never just a job. It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands. About the Role Responsibilities: Leading teams to put team and customers first through the day-to-day management of a supermarket front end Promote an environment that excels in customer service and reduced wait times Coaching teams to deliver great shopping experiences through superb store standards in Food Safety, Safety and Merchandising Standards Delivering key performance metrics and targets across the Customer Service Team Review and plan for sales and seasonal events to maximise opportunity and meet customer expectations Leading Store Sustainability commitments What makes you right for Woolies About you… Ability to listen and learn and show genuine care for both team and customers Believes in always doing the right thing Works collaboratively end to end as one team Ability to work in a fast-paced & complex environment Drive to coach and develop large teams to deliver great results Ability to create a vision, coach, motivate and inspire a team to stretch their capabilities, unlock potential and build commitment to achieving the vision Ability to lead change effectively Community orientated When you will be needed This full-time salaried role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends. Why work with us Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. Working with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person. Whether it’s making customers smile, supporting Aussie farmers, or playing an important role in your local community, you’ll be doing a little good every day at Woolworths. Grow with the Group As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other. We’d love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn . Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes. • Sat, 18 May • Woolworths

Assistant Customer Service Manager - Woolworths Newman (978192) » Australia - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business. Woolworths, a job is never just a job. It's the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you're looking for a place to develop, you could be who we're looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won't have one opportunity with us, you'll have thousands. Why work with us Whether you're starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. We're a team that is there for each other. By working alongside people you can learn from, you'll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you'll gain real-world experience and grow as a person. Whether it's making customers smile, supporting Aussie farmers, or playing an important role in your local community, you'll be doing a little good every day at Woolworths. When you will be needed This role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends. What makes you right for Woolies The right attitude is everything Genuine passion for food & shopping Customer first mentality Love of teamwork and growing with others Flexible and adaptable to change Willing to work and reliable Grow with the Group As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other. We'd love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes. • Sat, 18 May • Woolworths

Customer Service Manager - Tamworth & Armidale » Tamworth, NSW - Elgas LIMITED Customer Service Manager - Tamworth & Armidale Tamworth (NSW), Australia | req16747... in a customer service environment Strong negotiation skills with both customers and contractors and proven performance... • Fri, 17 May • Linde

Trainee Manager - Customer Service Centre » Canning Vale, WA - of our collaborative Customer Service Team - reporting to the CSC Manager. This is a FULL TIME role – requiring the flexibility to work... of a dynamic and fast-paced Selling & Customer Service Team ABOUT STRATCO Stratco is an Australian-owned innovator... • Fri, 17 May • Stratco

Trainee Manager - Customer Service Centre » Canning Vale, WA - of our collaborative Customer Service Team - reporting to the CSC Manager. This is a FULL TIME role – requiring the flexibility to work... of a dynamic and fast-paced Selling & Customer Service Team ABOUT STRATCO Stratco is an Australian-owned innovator... • Fri, 17 May • Stratco

Assistant Customer Service Manager - Woolworths Griffith (974990) » Australia - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business. Woolworths, a job is never just a job. It's the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you're looking for a place to develop, you could be who we're looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won't have one opportunity with us, you'll have thousands. Why work with us Whether you're starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. We're a team that is there for each other. By working alongside people you can learn from, you'll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you'll gain real-world experience and grow as a person. Whether it's making customers smile, supporting Aussie farmers, or playing an important role in your local community, you'll be doing a little good every day at Woolworths. When you will be needed This role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends. What makes you right for Woolies The right attitude is everything Genuine passion for food & shopping Customer first mentality Love of teamwork and growing with others Flexible and adaptable to change Willing to work and reliable Grow with the Group As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other. We'd love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes. • Fri, 17 May • Woolworths

Customer Service Manager rebel Miranda Rcx » Miranda, NSW - Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales... store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team... • Thu, 16 May • rebel

Customer Service Manager » Melbourne, VIC - Job description Customer Service Manager | Residential Builder Location - Western Suburbs Salary... style and comfort! The Role & Responsibilities As a Customer Service Manager, you will provide excellent customer... • Thu, 16 May • Fetch Recruitment • $80000 - 85000 per year

Customer Service Manager rebel Miranda Rcx » Yowie Bay, Sutherland Area - Assistant Store Manager rebel Sport is calling We are a passionate team looking for a strong leader to work with the management team to continue to drive our success. Our Assistant Store Managers are known internally as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales. They have impeccable attention to detail and are motivated to ensure operational and service standards are consistently achieved. About you You are an experienced retail people leader who is confident setting goals and targets with your team and managing their success on a regular basis You have a strong understanding of visual merchandising of fashion/apparel and can work with the team to ensure the store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team to deliver the same You have the ability to resolve complaints and queries in a professional manner You are focused on zero harm and understand the safety of our customers and team is top priority The Benefits Salary Super great bonus potential Rotating roster - every second weekend off Generous Parental Leave Policy, supporting both primary and secondary carers Great benefits via the “Perks Program” - corporate rates on travel, accommodation, health and fitness, financial services, insurances and entertainment Long-term career opportunities across Super Retail Group Apply today to join Australia's biggest sporting team Closing date subject to change Video • Thu, 16 May • Rebel

Customer Service Manager - Coles Supermarkets - Yeppoon » Yeppoon Area, Rockhampton Region - From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community. About you and your skills Previous experience working in a fast-paced customer facing environment Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers To drive a one team culture which puts our team members health, safety and wellbeing first To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience Take your next step into something bigger, apply now With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements. We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email inclusionrecruitmentcoles.com.au Job ID: 122291 Employment Type: Full time • Thu, 16 May • Coles Group

Assistant Customer Service Manager - Woolworths Griffith » Griffith, NSW - Assistant Customer Service Manager To assist the Customer Service Manager to lead, coach and support the Customer... Service team to provide excellent customer service through a team that advocates for the business. Woolworths... • Tue, 14 May • Woolworths Group

Customer Service Manager - Coles Supermarkets - Yeppoon » Yeppoon, QLD - Rockhampton, QLD - . With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally..., you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager... • Tue, 14 May • Coles Group

Customer Service Manager - Gunnedah » Gunnedah, Gunnedah Area - From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community. About you and your skills Previous experience working in a fast-paced customer facing environment Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers To drive a one team culture which puts our team members health, safety and wellbeing first To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience Take your next step into something bigger, apply now With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements. We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email inclusionrecruitmentcoles.com.au Job ID: 121796 Employment Type: Full time • Sun, 12 May • Coles LTD

Customer Service Manager - Industrial » Sydney, Sydney Region - Seeking team leader with experience in the industrial/production sector to manage and drive the success of a Customer Service team in SYD The Company My Client, is a manufacturer, with over 35 years of industry experience in industrial hose and fittings. Due to continuous growth rooted in service excellence, proactive business approaches, and the creation of positive work environments, they now require the assistance of a Team Lead for their customer service team in SYD. The Role Based in Sydney, this division seeks a motivated, enthusiastic individual with a strong sense of pride in their work to join their team. This is a unique opportunity to become part of a company that offers stability and fosters a positive, fulfilling work environment with unlimited growth opportunities. Reporting to the Operations Manager - the responsibilities of the role include: Managing customer orders, inquiries, complaints, and returns. Maintaining robust communication channels with customers, the sales team, and other stakeholders. Providing ongoing guidance and coaching to the customer service team to foster an effective, professional team environment. Reviewing existing processes and systems related to customer service and order processing and recommending new procedures where necessary. Managing local contract pricing. Ensuring that the Customer Service team interacts effectively with internal and external stakeholders, promptly resolving customer issues to protect and optimize the brand. The Candidate: This role is suitable for an experienced Customer Service Supervisor or Team Leader within an industrial business setting who is friendly, helpful, hardworking, and thrives in a fast-paced environment. The successful candidate will possess: Must have 3 years experience in a simialr role, for an Industrial Equipment/Componant supplier Effective communication skills An ability to drive growth under pressure and fulfill tasks successfully with strict deadlines. Experience in a customer service supervisor role, ideally within a technical/production environment. The ability to lead, mentor and motive a team of customer service professionals. Demonstrated proficiency in using MS Office software. With a competitive salary (Base Super), on-site gym access, free parking, easy public transport access, and ample development opportunities, this is an opportunity not to be overlooked. Only candidates with customer service experience in the Industrial sector will be shortlisted. • Sat, 11 May • Lead Group Consultancy

Customer Service Manager » Perth, WA - Malaga, WA - including Mining, Rail, Oil & Gas, Exploration & Mineral Processing. We are seeking an experienced Customer Service Manager... to lead our customer service team and promote a culture of excellent customer service throughout our organization. The ideal... • Fri, 10 May • BOTHA, CHALEEN

Customer Service Manager - Coles Supermarkets - Coolalinga » Australia - From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community. About you and your skills Previous experience working in a fast-paced customer facing environment Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers To drive a one team culture which puts our team members health, safety and wellbeing first To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience Take your next step into something bigger, apply now With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements. We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email inclusionrecruitmentcoles.com.au Job ID: 120244 Employment Type: Full time • Fri, 10 May • Coles LTD